Welcome to Zebtan Collection, your trusted destination for exquisite artificial jewelry. Before you begin exploring our captivating range of jewelry pieces, please take a moment to review our Terms and Conditions carefully. By using our website and making purchases, you agree to adhere to these terms.
1. Order Processing and Confirmation
1.1. We will send you a WhatsApp message to confirm that your order has been placed.
1.2. We will process your order within 12 hours of receiving it.
1.3. Once your order has been processed, we will send you a WhatsApp message to confirm your order and provide you with an estimated delivery time.
1.4. You may modify your order within two hours of submission. After this, requests for cancellations or changes cannot be accommodated, as your order will be in the processing stage
2. Pricing and Payment:
2.1. All prices on our website are in Pakistani Rupees (PKR).
2.2. Upon confirming your order, an advance payment of 10-20% of the total order value is required, depending on the order amount. This payment can be conveniently made through our designated accounts at HBL or via EasyPaisa. The remaining balance can be settled in cash upon delivery.
3. Shipping and Delivery
3.1. We use reliable courier services such as POSTEX, TCS, and Leopards Courier to ensure your products reach you safely.
3.2. Our standard delivery time is 3 days within Karachi and 5-7 days for other cities.
3.3. We offer an urgent delivery option with a delivery time of 2-3 days to other cities. Please note that extra delivery charges may apply for this service.
3.4. For security and quality control purposes, we do not allow customers to open parcels before accepting delivery. If you have any concerns about your order, please contact our customer support team.
3.5. We aim for timely delivery of your order; however, please note that Zebtan Collection is not responsible for any delays incurred by the courier service.
4. Returns and Exchanges:
4.1. We strive to provide you with the best quality products. If the product arrives damaged or has any defects or discrepancies, Zebtan Collection will take responsibility for replacing it. A video of the unboxing, along with the order ID, is required to process your claim
4.2. We want to make sure you’re completely satisfied with your purchase. Please be aware that we have a no refund and no return policy. To avoid any issues, we kindly ask you to carefully review the product description and size guide before placing your order. If you need any assistance, our customer support team is happy to help.
5. Order Cancellation
5.1. Zebtan Collection reserves the right to cancel any order for any reason, including items being out of stock or errors in pricing. If we cancel your order, we will notify you as soon as possible and refund any payments that you have made.
5.2. If the customer decides to cancel an order after it has been confirmed, please be aware that any advance payment made at the time of order confirmation is non-refundable.
6. Privacy Policy and Security
6.1. We prioritize the protection of your personal information and adhere to a strict privacy policy. For details on data handling, please refer to our Privacy Policy.
7. Legal Information
7.1. Zebtan Collection is a registered company with the Securities and Exchange Commission of Pakistan (SECP). You can shop with confidence, knowing that we operate within the legal framework.
8. Amendments to Terms and Conditions
8.1. Zebtan Collection reserves the right to modify or update these Terms and Conditions at any time without prior notice. We encourage you to review this page periodically to stay informed about any changes.
By using ZebtanCollection.com, you acknowledge that you have read, understood, and agreed to our Terms and Conditions. We hope you have a pleasant shopping experience with us, and we are committed to serving you with the finest artificial jewelry and exceptional service. Thank you for choosing us as your jewelry destination!
